--- title: Knowledge Base - Hone description: Knowledge Base - Hone --- [Skip to content](https://help.homebyhone.com/en-gb#main-content) ![Hone\_Logo\_Workwear\_RGB](https://help.homebyhone.com/hubfs/Hone_Logo_Workwear_RGB.svg) Open main navigation Close main navigation - [Contact us](https://homebyhone.com/contact-us/) [Contact us](https://homebyhone.com/contact-us/) How can we help you? - There are no suggestions because the search field is empty. ### [![](https://help.homebyhone.com/hubfs/hone-icon-square-_0026_Events.jpg) Before you move in Everything you need to know before your tenancy begins, including paperwork, checks and what to expect.](https://help.homebyhone.com/en-gb/before-you-move-in?hsLang=en-gb) - [How do I enquire about a property?](https://help.homebyhone.com/en-gb/how-do-i-enquire-about-a-property?hsLang=en-gb) - [How do I apply for a property?](https://help.homebyhone.com/en-gb/how-do-i-apply-for-a-property?hsLang=en-gb) [See more](https://help.homebyhone.com/en-gb/before-you-move-in?hsLang=en-gb) ### [![](https://help.homebyhone.com/hubfs/hone-icon-square-_0012_PackUnpack.jpg) Moving in Guidance for move-in day, from key collection to setting up your utilities and settling into your home.](https://help.homebyhone.com/en-gb/moving-in?hsLang=en-gb) - [What should I do before move-in day?](https://help.homebyhone.com/en-gb/what-should-i-do-before-move-in-day?hsLang=en-gb) - [Where do I collect my keys or access fob?](https://help.homebyhone.com/en-gb/where-do-i-collect-my-keys-or-access-fob?hsLang=en-gb) [See more](https://help.homebyhone.com/en-gb/moving-in?hsLang=en-gb) ### [![](https://help.homebyhone.com/hubfs/hone-icon-square-_0014_Lounge.jpg) Living in your home Tips and information to help you get the most out of your home and day-to-day living.](https://help.homebyhone.com/en-gb/living-in-your-home?hsLang=en-gb) - [How do I use the heating system in my home?](https://help.homebyhone.com/en-gb/how-do-i-use-the-heating-system-in-my-home?hsLang=en-gb) - [Am I responsible for cleaning my home during the tenancy?](https://help.homebyhone.com/en-gb/am-i-responsible-for-cleaning-my-home-during-the-tenancy?hsLang=en-gb) [See more](https://help.homebyhone.com/en-gb/living-in-your-home?hsLang=en-gb) ### [![](https://help.homebyhone.com/hubfs/hone-icon-square-_0000_YourHome-1.jpg) Payments & rent Details on how to pay your rent, what’s included, and what to do if you have payment issues.](https://help.homebyhone.com/en-gb/payments-rent?hsLang=en-gb) - [How do I pay my rent?](https://help.homebyhone.com/en-gb/how-do-i-pay-my-rent?hsLang=en-gb) - [When is my rent due each month?](https://help.homebyhone.com/en-gb/when-is-my-rent-due-each-month?hsLang=en-gb) [See more](https://help.homebyhone.com/en-gb/payments-rent?hsLang=en-gb) ### [![](https://help.homebyhone.com/hubfs/hone-icon-square-_0020_Handyman.jpg) Maintenance & repairs How to report an issue, what’s covered, and how we handle maintenance and repair requests.](https://help.homebyhone.com/en-gb/maintenance-repairs?hsLang=en-gb) - [How do I report a repair or maintenance issue?](https://help.homebyhone.com/en-gb/how-do-i-report-a-repair-or-maintenance-issue?hsLang=en-gb) - [What are the different categories of repairs?](https://help.homebyhone.com/en-gb/what-are-the-different-categories-of-repairs?hsLang=en-gb) [See more](https://help.homebyhone.com/en-gb/maintenance-repairs?hsLang=en-gb) ### [![](https://help.homebyhone.com/hubfs/hone-icon-square-_0029_Concierge.jpg) Access & security Information on building access, key fobs, intercoms and keeping your home secure.](https://help.homebyhone.com/en-gb/access-security?hsLang=en-gb) - [How do I collect my keys, fob, or access card?](https://help.homebyhone.com/en-gb/how-do-i-collect-my-keys-fob-or-access-card?hsLang=en-gb) - [What should I do if I lose my keys or fob?](https://help.homebyhone.com/en-gb/what-should-i-do-if-i-lose-my-keys-or-fob?hsLang=en-gb) [See more](https://help.homebyhone.com/en-gb/access-security?hsLang=en-gb) [![Hone logo](https://help.homebyhone.com/hubfs/Hone_Logo_Workwear_RGB.svg "Hone logo")](http://homebyhone.com) 7 Cadbury Close Whetstone London N20 9BD Copyright © 2025, Happy Living Residential Ltd